Last updated: 7 April 2025

Our goal is to provide you with a seamless shopping experience, from order placement to delivery. Below, you'll find detailed information about our shipping process.

Order Confirmation

After placing your order, you'll receive a confirmation email containing your order number and receipt. Please check both your inbox and spam/junk folders. If you don't see the email, contact us at hello@ouvra.store with the subject line “Order Confirmation Not Received,” and our team will assist you promptly.

Processing and Shipping

We aim to process and dispatch your order as quickly as possible.

Handling Time: Orders are typically processed and shipped within 1–2 business days. During peak seasons, processing may extend up to 6 business days.

Transit Time: Delivery times vary based on your location. Delays from customs or clearance are not included.

Estimated Delivery Times:

US, Canada, New Zealand, Australia: 6–14 days

(Note: delivery estimates may vary based on carrier and customs.)

Shipping Costs

We offer free worldwide shipping on all orders to over 180 countries—no extra fees at checkout.

Shipping Methods

We partner with trusted shipping carriers tailored to your region. After dispatch, you'll receive an email with your tracking number to monitor your package.

Address Changes

Need to update your shipping address? Email hello@ouvra.store within 24 hours of placing your order to ensure it’s updated in time.

Order Cancellations & Modifications

To cancel or modify your order, contact our support team as soon as possible via hello@ouvra.store. Note: once the order has shipped, changes or cancellations aren’t possible.

Order Issues and Pricing

We strive for accuracy but reserve the right to correct pricing errors or cancel orders at any stage, even post-confirmation. If that happens, we’ll contact you immediately to resolve the issue or process a cancellation.

At Ouvra, your trust and satisfaction are our top priorities. We're here to ensure your experience is seamless, reliable, and stress-free.

For any additional support or questions, please reach out to hello@ouvra.store.