Last updated: 7 April 2025

Ouvra Automotive (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ouvra.store (the “Site”), make a purchase, or interact with us in any way. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

Personal details: name, email address, phone number, shipping and billing addresses

Order & payment info: payment method details processed securely via third-party providers (Shopify Payments, PayPal, Stripe)

Account info: login credentials, purchase history, saved preferences

Customer support communications: any messages, inquiries, or feedback you provide

B. Information Collected Automatically

Device & usage data: IP address, browser type, OS, referring URLs, pages viewed, time spent on Site

Cookies & tracking tech: cookies, pixels, etc., used to improve user experience and analyze traffic

C. Information from Third Parties

Data from marketing/analytics platforms (e.g., Google Ads, Meta Ads, Google Analytics)

Payment & fraud prevention services

2. How We Use Your Information

Order processing & fulfillment: to process transactions, ship products, and provide support

Marketing & personalization: send promotional emails, personalize content, retarget ads

Website improvement & analytics: analyze user behavior to improve Site functionality

Security & fraud prevention: detect unauthorized access or fraud

Legal compliance: to comply with laws, regulations, or enforce our Terms

3. How We Share Your Information

We do not sell your personal data. It may be shared with:

Service providers/partners (payment processors, shipping carriers, analytics)

Marketing & ad platforms (for ad serving and measurement)

Legal authorities (if required by law)

4. Your Rights & Choices

Depending on your location, you can:

Access, update, or delete your personal data

Opt out of marketing communications

Restrict or object to processing

Request data portability (where applicable)

To exercise any of these rights, contact: hello@ouvra.store

5. Data Retention

We keep your personal data only as long as needed for:

Order fulfillment, legal compliance, dispute resolution, and contract enforcement

Retention periods vary by legal requirement and business needs

6. Security Measures

We use technical and organizational measures to protect your data, though no online system is fully infallible.

7. International Data Transfers

If you use our Site from outside the United States, your data may be transferred and processed in countries with varying privacy laws. We ensure appropriate safeguards (e.g., Standard Contractual Clauses).

8. Cookies & Tracking Technologies

Cookies help us to:

Enhance browsing experience

Store preferences and maintain your shopping cart

Analyze traffic and ad performance

You can manage cookie settings via your browser.

9. Third‑Party Links

Our Site may link to third-party sites—we’re not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Our services are not intended for under-18s. We don’t knowingly collect data from minors—if discovered, we’ll delete it.

11. Changes to This Privacy Policy

We may update this Policy periodically. For significant changes, we’ll notify you via email or a notice on the Site. Check this page regularly to stay informed.

12. Contact Us

If you have questions, get in touch:

Email: hello@ouvra.store
Address: Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW